Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
We are using more technology to make contacting us easier, you can use online consultation to let us know about your health requirements. Patients are saying eConsult is the quickest and easiest way to get an appointment with the surgery. Your message is checked by our clinical team, including GPs and you will receive a reply within 48 hours, including the offer of an appointment on the day if you need one. It’s quick, secure and gets you the care and advice you need, when you need it.
How to Book an Appointment
You can make an appointment in the following ways:
- Visiting our Consulting Room
- Via eConsult
- Online at: www.patientaccess.com
- Calling the surgery on 01752 766 000
When calling the surgery to request an appointment the receptionist you speak to will ask you for details as to the nature of your problem so that the most appropriate appointment with the most appropriate medical professional can be offered.
The surgery building is open during the times shown below:
- 08:00-18:00 then 18:30-19:00 (eConsult and Telephone extended hours)
- 07:30-08:00 (face to face extended hours) then 08:00-18:00
- 07:30-08:00 (face to face extended hours) then 08:00-18:00
In order to improve access to the surgery team, in the first instance you should contact the surgery using either the options available on the Surgery Website (web address here) or via eConsult (link here) which may also be found on the website – both these options are available for use 24 hours a day, 7 days a week.
If you are unable to do this from home access to both these options is available in the Reception Area in the surgery during our normal opening hours.
Alternatively you can phone the surgery, however we are unable to guarantee that you will be able to get through to one of our reception team in a timely manner as this is dependent on call volumes at the time you ring.
When we receive your initial enquiry a member of our team will triage your requirements and pass your enquiry onto the most appropriate member of our team to deal with your enquiry. It is really important that you include as much details as you can in your initial enquiry to aid us in this.
Depending on the nature of your enquiry you may be contacted via text or phone to agree a way forward to resolve your enquiry. While we will try to resolve your enquiry at this stage depending on the nature of your enquiry you may be asked to provide further details – your will be advised how to do this when we get back to you.
We aim to resolve your enquiry by the most efficient way. In the majority of cases we will be able to resolve your enquiry without the need for you to attend the surgery. We would however reassure you that if your need a face-to-face appointment this will be made available and will be arranged between you and the clinician dealing with your enquiry.
Pre-booked appointments are generally available to allow you to discuss medical problems of a less urgent nature or where you may be seeing one of the practice clinical team for ongoing chronic disease management. They will be arranged in the same ways as above and will involve a clinical decision from the appropriate individual and will be based upon clinical benefit.
Consult online at a time that is convenient to you! Complete a simple form using your electronic device by answering questions you would expect in a normal consultation. Answer at your own pace and we may even be able to save you a trip to the surgery.
When you send an online consultation it will be checked by a member of the most appropriate member of our clinical team who will contact you by phone or email within 24 hours. We will call you twice. If we think you need an appointment on the day you will be allocated one.
Video consultations by PushDr
We are working in partnership with PushDr to provide more appointments for patients. In Devon there is a long term issue with recruiting GPs, or even securing locums. PushDr is providing regular NHS GPs from around the country to be able to offer more GP appointments to our patients.
If we think a video appointment is appropriate we will ask for you to be seen via PushDr. The first time you use PushDr, you will need to register an account with PushDr and you will see your allocated appointment. Once it’s time for your consultation, you’ll enter the online waiting room, and the doctor will see you as soon as possible.
Pre-booked appointments are generally available to allow you to discuss medical problems of a less urgent nature or where you may be seeing one of the practice clinical team for ongoing chronic disease management.
Pre-booked appointments can booked in advance (up to two weeks). Availability of pre-booked appointments is limited and very much dependent on whether you wish to see a named clinician or are happy to see the first available clinician.
Pre-booked appointments can be booked with any member of the clinical team depending on the nature of the medical problem and any preference expressed by you.
We are now utilising MJOG (text messaging service) to remind patients of their booked appointments, this is a 24/7 service and allows patients to cancel their appointments at any time without having to phone the surgery so we would encourage all patients to register for this service. To do so, please ask one of our team for an application and consent form. As a result of GDPR we need your consent to contact you.
Due to the number of wasted appointments through patient’s failing to attend without prior informing the surgery it has become necessary to implement the following policy.
If you fail to attend a pre-booked appointment on more than three occasions in a 12 month period, and/or two occasions in any one month period you may be removed from this practice list and have to find an alternative doctor.
Patients who are late for their appointments may not be seen, although we will try to be as flexible as possible.
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.